General terms and conditions
Distribution d’Équipement et de Matériel d’Alarme DEMA SA (hereafter called DEMA SA)
Our terms and conditions are part of the mutual contractual obligations.
By placing his order, the buyer implicitly confirms that he has read and accepted our general terms and conditions.
The prices indicated are net prices in Swiss Francs (CHF) without VAT, FOB Geneva without transport and packing charges. No discount is allowed on the amount of the invoice. Prices can be changed without prior notice. Prices on all batteries include TAE elimination taxes.
The delivery is considered accomplished once the goods have left our warehouse.
The risk of delivery and transport are the responsibility of the buyer.
Delivery costs are charged to the consignee and are made at his choice by Swiss Post, DHL or other transporters specified.
We do not carry any responsibility for compensation of claims for delivery delays or transport damages.
Claims can only be accepted within 8 days of receipt of the shipment.
Each shipment is covered by a separate invoice. For part shipments we apply the same price as we would for a global shipment.
Transport costs for the different shipments are invoiced.
For clients with an established account, invoices are due within 30 days from invoice date. Clients without an established account are supplied against COD or prepayment.
By legal collection of overdue invoice we cancel credit previously granted on the account. Deliveries of pending orders and new orders will thereafter be made against prepayment.
1. For exchange or credit within 8 days after receipt of goods. Products must be new and complete in original undamaged packing with a copy of our delivery note.
2. For return after the delay of 8 days of new products, under warranty and in original undamaged packing. DEMA can establish a proposal for goods returned and the amount will be deducted from a future order.
3. For return under warranty or out of warranty products. Complete the RMA form available on our homepage.
WARRANTY AND RESPONSIBILITY
The warranty of the manufacturer is fully taken into consideration.
Bar codes or dates of expiration of the manufacturer determine the warranty. Otherwise the warranty period is 2 years from date of manufacturing, if no particular warranty period is mentioned.
Our warranty is limited to the repair or replacement of defective goods or reimbursement of the price invoiced for the goods, to be determined by us.
We decline all other responsibilities, such as costs of dismounting and remounting of products, caused directly or indirectly by a faulty product or due to an inappropriate application. Warranty is not applied for goods which are returned incomplete or which have been modified or dismantled or which have been used for another application as the one given for the product.
RETENTION OF OWNERSHIP
We reserve the right of ownership of all goods sold until receipt of the complete payment of products invoiced.
GENERAL TERMS AND CONDITIONS
Our general terms and conditions apply for orders placed with us and repeal the purchasing conditions of the buyer, unless a prior written agreement made by us.
TECHNICAL DATA AND PICTURES
Technical data and illustrations of our documentations and of our homepage shall be regarded as non-binding and can be revised or modified any times without prior notice.
INTELLECTUAL PROPERTY RIGHTS
DEMA SA is owner of the copyrights as well as the intellectual property rights of this website. No use or copy thereof can be made without our prior consent.
The Swiss law is applied for all disagreements.