Privacy policy

Contact
If you have any questions about the processing of your personal data, please contact our IT department at the address below:

Chemin de la Vendée 27
1213 Petit-Lancy

Phone: + 41 22 879 69 00
Email: info@dema.ch

Visiting our website
When you visit a page on our website, whether you are connected or not, our server records the following information for a minimum legal period of 12 months:

• - the IP address, the url of the page, the date and time of access, the Internet service provider
• - the original url from which you accessed our site
• - the status code of the request (Ok, error, page not found...)
• - the operating system of your computer and the browser used.

Cookies
Cookies are text files that are stored on your computer or mobile device when you visit our website.
They allow you to make full use of the features of our website by remembering your actions and preferences. It is impossible to personally identify a user with the cookies used on our site.
Cookies from our domain www.dema.ch are essential for the functioning of our website. They allow you to create your session ID and if necessary to authenticate yourself.

Third-party cookies provided by Google
We use various services provided by Google, some of which use cookies to ensure that their services work:

• - Google Analytics
• - Google Tag Manager
• - Google reCAPTCHA
• - Google Maps
• - YouTube
• - Polices Web de Google

For more information about Google's privacy policy, please visit the following link: https://www.google.com/intl/en/policies/privacy.

- Google Analytics
We use « Google Analytics » to improve and optimise your navigation on our website. Google Analytics is a service that allows us to analyze the audience and the use of our website. The process is completely anonymous. You will not be personally identified by Google. To disable cookies linked with Google analytics, you can use the complementary module supplied by Google by clicking this link. We also use the « User-ID » functionality to associate different products, sessions and data related to interactions of the same users. This is only possible in connected mode. For further details concerning the functionality « User-ID » you can consult the following link.

- Google Tag Manager
In addition, we use Google Tag Manager to harmonize our use of Google Analytics. Tag manager sends to Google Analytics usage information, such as submitting a form, clicking a button or link, or various events related to e-commerce tracking.

Nature of Collected Data
We would like to assure you that we do not collect sensitive data such as medical information, biometric information, racial or ethnic origins, religious beliefs, political opinions, or other personal data considered sensitive. We focus solely on collecting and processing the linguistic data necessary to improve your experience on our e-commerce site.

In accordance with the provisions of the Data Protection Act (DPA), it is important to clarify what is meant by "profiling" and to provide information on our approach in this respect. Profiling involves the use of personal data to assess certain aspects relating to a person, in particular to analyse or predict their preferences, behaviour, interests or movements. We would like to inform you that our e-commerce site does not apply any profiling to the personal data you share with us. We strongly believe in protecting your privacy and ensuring that your information remains confidential and secure. Your language and other personal data is used only for the specific purposes for which you have given your consent and in accordance with our privacy policy. Our commitment to protecting your rights and data remains at the heart of our data processing practices.

Forms
Forms are available on our website to serve you and to put you in touch with our collaborators. If a user submits one of these forms, the information will be communicated to us and saved.

Forms that do not require a connection to your client account
- Create a new account
To take full advantage of our online services, you must first create a customer account. During this registration, we collect the following data which are stored in our database and sent to our mailbox info@dema.ch for processing:

• - Name of your company
• - Telephone
• - Email of your company
• - Preferred language of communication
• - Website (optional)
• - Email for access to your company account
• - Telephone (optional)
• - Surname and first name (optional)
• - Password
• - Billing address
• - Commercial register certificate
• - Logo
• - Points of interest (optional)
• - Billing method (optional)

Not all of its data is required to create your company's account and you can only fill the data required to process your request.

- Product information
If you have a question about a particular product via its dedicated page, here is the information we collect and sent to our mailbox info@dema.ch. These data are not stored in the database of our website.

• - Lastname and firstname
• - Name of your company
• - Email
• - Telephone (optional)
• - Message

Contact Information
You have the possibility to contact us via a dedicated form. We collect the following data in order to best meet your expectations.

• - Lastname and firstname
• - Email
• - Telephone (optional)
• - Message

These submitted data are transferred to our mailbox info@dema.ch and are not saved on in the database of our website.

- RMA
As part of the return of goods, we provide you a form from which we collect the following data in order to be able to process your request:

• - Type of return
• - Name of your company
• - Lastname and firstname
• - Email
• - Product
• - Quantity returned
• - Serial number
• - Date of purchase
• - Problem encountered
• - Comments (optional)

This data is saved on our website and sent to our mailbox info@dema.ch for processing.

- Forgotten password
Your email submited in this form is forwarded to our mailbox info@dema.ch and is not saved in the database of our website..

- Google Maps itinerary
In our contact page, you have the possibility to enter a departure address and a transportation mode in order to calculate an itinerary to one of our agencies. These submitted data are not saved in the database of our website.

- Search
The data submitted is stored anonymously in our website database and is also processed anonymously using Google Analytics.


Forms requiring a connection to your customer account client
- Customer account
You can modify your personal information at any time.

• - Name of your company
• - Telephone
• - Email of your company
• - Website (optional)
• - Email for access to your company account
• - Telephone (optional)
• - Lastname and firstname (optional)
• - Password (optional)
• - Commercial register certificate (optional)
• - Logo (optional)
• - Points of interest (optional)
• - Billing method (optional)

- Adresses
As soon as you place an order on our website, we need to know your billing and delivery addresses:

• - Name of your company
• - Surname and first name (optional)
• - Telephone (optional)
• - Company email (optional)
• - Fax (optional)
• - Billing & shipping addresses

- Training courses
We offer a series of technical training courses for our customers. If a training request is submitted on our website, here are the datas that are collected:

• - Date
• - Names of participants
• - Message (optional)

This submitted data is transferred to our mailbox info@dema.ch and is not saved in the database of our website.

- Cart / checkout
When you place an order online, we need the following information to help us manage your order:

• - Your order number (optional)
• - Your reference (optional)
• - Shipping method
• - Shipping method
• - Shipping address if different from billing address
• - Comments (optional)
• - Payment method

- Quotations
We provide our customers with a quotation module so that they can generate commercial proposals. The data from this form is stored in the database of our website. This information is not shared with or processed by our collaborators.

You may be invited to enter the following information. Only the offer validity date is required to finalise an offer.

• - Validity date
• - Reference (optional)
• - Customer details (optional): company, name, address, telephone number, email address
• - Header text (optional)
• - Footer text (optional)
• - Product list (optional): reference, unit price, quantity

This data is used exclusively for the processing and execution of contracts within the meaning of Art. 6 p. 1 lit. b RGPD.

Newsletters
We use the third-party tool "Mailchimp" to deliver relevant information and offers to your inbox. Mailchimp provides us with statistics on the effectiveness of our campaigns, such as open rates, click-through rates and similar metrics. These statistics help us to better understand the interest in our newsletters and to improve their content to provide you with a more relevant experience. Your personal information, e-mail address and language of communication, is always treated in accordance with our privacy policy and is not shared with third parties for advertising purposes. You have the option of configuring your subscription and you can unsubscribe from our newsletters at any time via the link at the bottom of each communication email or by sending a request by email to info@dema.ch.

Third-parties data transfer
Account creation - Credit check
If DEMA AG is required to provide an invoice payment service, we reserve the right to check the identity and creditworthiness of business intelligence agencies. To this end, we provide your personal data - Company name / lastname and firstname / address. We may also share your personal information at the request of the relevant authorities under legal obligations, in the event of legal proceedings, abuse, misuse or unauthorized use of our products or services. Apart from these eventualities, none of the data entered in all the above-mentioned forms is disclosed to third parties.

Links to other sites
Our site contains links to external websites. The privacy policy of our dema.ch website does not apply to these sites and we encourage you to read their privacy policy.

Right of opposition
You may request information about your saved personal data. As well as the update or deletion as long as there is no obligation to archive the data. To do so, please send your request by email to the following address: info@dema.ch

Last update: January 2024