On this page we detail all the personal information that we may process during your visit to our website.
Personal information is information relating to a natural person who can be identified, directly or indirectly.

Visiting our website
When you visit a page on our website, whether you are connected or not, our server records the following information for a minimum legal period of 12 months:

  • - the IP address, the url of the page, the date and time of access, the Internet service provider
  • - the original url from which you accessed our site
  • - the status code of the request (Ok, error, page not found...)
  • - the operating system of your computer and the browser used.


Cookies
Cookies are text files that are stored on your computer or mobile device when you visit our website.
They allow you to make full use of the features of our website by remembering your actions and preferences. It is impossible to personally identify a user with the cookies used on our site.
Cookies from our domain www.dema.ch are essential for the functioning of our website. They allow you to create your session ID and if necessary to authenticate yourself.

Third-party cookies provided by Google
We use various services provided by Google, some of which use cookies to ensure that their services work:

  • - Google Analytics
  • - Google Tag Manager
  • - Google reCAPTCHA
  • - Google Maps
  • - YouTube
  • - Polices Web de Google

For more information about Google's privacy policy, please visit the following link: https://www.google.com/intl/en/policies/privacy.

- Google Analytics
We use « Google Analytics » to improve and optimise your navigation on our website. Google Analytics is a service that allows us to analyze the audience and the use of our website. The process is completely anonymous. You will not be personally identified by Google. To disable cookies linked with Google analytics, you can use the complementary module supplied by Google by clicking this link. We also use the « User-ID » functionality to associate different products, sessions and data related to interactions of the same users. This is only possible in connected mode. For further details concerning the functionality « User-ID » you can consult the following link.

- Google Tag Manager
In addition, we use Google Tag Manager to harmonize our use of Google Analytics. Tag manager sends to Google Analytics usage information, such as submitting a form, clicking a button or link, or various events related to e-commerce tracking.



Forms
Forms are available on our website to serve you and to put you in touch with our collaborators. If a user submits one of these forms, the information will be communicated to us and saved.

Forms that do not require a connection to your client account
- Create a new account
To take full advantage of our online services, you must first create a customer account. During this registration, we collect the following data which are stored in our database and sent to our mailbox info@dema.ch for processing:

  • - Name of your company
  • - Telephone
  • - Email of your company
  • - Website (optional)
  • - Email for access to your company account
  • - Telephone (optional)
  • - Surname and first name (optional)
  • - Password
  • - Billing address
  • - Commercial register certificate
  • - Logo
  • - Points of interest (optional)
  • - Billing method (optional)

Not all of its data is required to create your company's account and you can only fill the data required to process your request.

- Product information
If you have a question about a particular product via its dedicated page, here is the information we collect and sent to our mailbox info@dema.ch. These data are not stored in the database of our website.

  • - Lastname and firstname
  • - Name of your company
  • - Email
  • - Telephone (optional)
  • - Message

Contact Information
You have the possibility to contact us via a dedicated form. We collect the following data in order to best meet your expectations.

  • - Lastname and firstname
  • - Email
  • - Telephone (optional)
  • - Message

These submitted data are transferred to our mailbox info@dema.ch and are not saved on in the database of our website.

- RMA
As part of the return of goods, we provide you a form from which we collect the following data in order to be able to process your request:

  • - Type of return
  • - Name of your company
  • - Lastname and firstname
  • - Email
  • - Product
  • - Quantity returned
  • - Serial number
  • - Date of purchase
  • - Problem encountered
  • - Comments (optional)

This data is saved on our website and sent to our mailbox info@dema.ch for processing.

- Forgotten password
Your email submited in this form is forwarded to our mailbox info@dema.ch and is not saved in the database of our website..

- Google Maps itinerary
In our contact page, you have the possibility to enter a departure address and a transportation mode in order to calculate an itinerary to one of our agencies. These submitted data are not saved in the database of our website.

- Search
This submitted data is not stored in our website database, but is processed using Google Analytics.


Forms requiring a connection to your customer account client
- Customer account
You can modify your personal information at any time.

  • - Name of your company
  • - Telephone
  • - Email of your company
  • - Website (optional)
  • - Email for access to your company account
  • - Telephone (optional)
  • - Lastname and firstname (optional)
  • - Password (optional)
  • - Commercial register certificate (optional)
  • - Logo (optional)
  • - Points of interest (optional)
  • - Billing method (optional)

- Adresses
As soon as you place an order on our website, we need to know your billing and delivery addresses:

  • - Name of your company
  • - Surname and first name (optional)
  • - Telephone (optional)
  • - Company email (optional)
  • - Fax (optional)
  • - Billing & shipping addresses

- Training courses
We offer a series of technical training courses for our customers. If a training request is submitted on our website, here are the datas that are collected:

  • - Date
  • - Names of participants
  • - Message (optional)

This submitted data is transferred to our mailbox info@dema.ch and is not saved in the database of our website.

- Cart / checkout
When you place an order online, we need the following information to help us manage your order:

  • - Your order number (optional)
  • - Your reference (optional)
  • - Shipping method
  • - Shipping method
  • - Shipping address if different from billing address
  • - Comments (optional)
  • - Payment method

This data is used exclusively for the processing and execution of contracts within the meaning of Art. 6 p. 1 lit. b RGPD.


Third-parties data transfer
Account creation - Credit check
If DEMA AG is required to provide an invoice payment service, we reserve the right to check the identity and creditworthiness of business intelligence agencies. To this end, we provide your personal data - Company name / lastname and firstname / address. We may also share your personal information at the request of the relevant authorities under legal obligations, in the event of legal proceedings, abuse, misuse or unauthorized use of our products or services. Apart from these eventualities, none of the data entered in all the above-mentioned forms is disclosed to third parties.


Links to other sites
Our site contains links to external websites. The privacy policy of our dema.ch website does not apply to these sites and we encourage you to read their privacy policy.


Right of opposition
You may request information about your saved personal data. As well as the update or deletion as long as there is no obligation to archive the data. To do so, please send your request by email to the following address: info@dema.ch